IN TERMS OF DEMOGRAPHIC CHARACTERISTICS OF EXECUTIVE NURSES EVALUATION OF THE EFFECT OF ANGER LEVEL, EXPRESSION STYLE AND QUALITY OF SERVICE

Abstract

As a result of nurses not recognizing their anger and not using the energy associated with anger in a healthy way, the efficiency and quality of the institution are negatively affected both by their health and their efficiency in the institution. For this reason, it is thought that it is important to learn the attitudes of nurse managers regarding anger and expression of anger while investigating the quality of the health service provided by the institution, the success of the institution, the safety of the institution, its own health and performance. In this study; in terms of demographic characteristics of manager nurses; It was aimed to evaluate the effect of anger level, expression style and service quality. As a result of the analysis; While there is no significant difference in terms of age groups and the number of nurses responsible; A significant difference was determined in terms of marital status, gender groups, child status, education status, manager nursing time groups, task groups, unit groups, weekly working time groups and working style groups.