Total Quality Management in the Service Area

Abstract

Today; product quality at every stage of life and is one of the main factors in ensuring commercial supremacy in the market. Quality is a new source of the increase in national wealth. Hotel organization and companies, attracting visitors, realizing their aspirations, whether well-coordinated combination of various services to win the trust and is very important. These activities provide the satisfaction of the guests. Consequently Hotel Management Strategy, to develop its relations with the guests the services should be directed to customer retention and loyalty. the organization of businesses in recent years to go through significant changes and the modern management ways, shows that affected by the concepts and methods. among the most interesting application of modern management methods and outstanding Quality Management System. Quality Management System provides the opportunity to work in unity and coordinated the operation. In this process, the employees were taken directly to the customer, so that all employees at all levels who have had the chance to participate in both the responsibility and decisions. To improve the quality of life in the Republic of Kazakhstan, the difficult task of ensuring citizens' direct contribution to the national economy and to grow the economy is on everyone's debt. The responsibilities of the management and service area to increase the number of operators and business people can perform, as well as to strengthen the tourism sector, efficient, and everyone must do their part to guide and manage the lucrative investment.