THE INTERMEDIATE EFFECT OF PERSONALITY CHARACTERISTICS ON THE EFFECT OF MANAGING STRESS IN HEALTHCARE PROFESSIONALS ON EMPATHIC TENDENCY BEHAVIOR

Abstract

Healthcare workers constitute the most stressful workforce in society due to the direct impact of their services on human life, overtime, occupational safety risks (the threat of violence and spreading disease), and a disproportionately high workload. On the other hand, empathy is an important motivator to consider in health because it provides a person with social reconciliation, while enhanced compassion, enhanced awareness, communication skills and emotional skills help manage other antisocial behaviors such as irritability and anger. There are many studies in the literature that personality traits can emerge with different behavior and attitude styles in every person who encounters such situations and changes. For this reason, it is important for the staff to cope with stress and to understand the needs of the patient for quality health care delivery. The aim of the study was to investigate the mediating effect of personality traits on the effect of coping with stress on empathic disposition behavior of 585 health workers in different positions and institutions.As a result of the study, it was observed that personality traits have a mediating role in the effect of coping with stress on empathic tendency. Coping with stress was positively related to empathic disposition. As the level of coping with stress increases, the empathic tendency also increases.