The Mediating Role of Workload in the Effect of Work Engagement on Quality of Work Life: An Analysis of 112 Emergency Health Services Employees

Abstract

The aim of this study is to examine the effect of work engagement levels on the quality of work life among 112 Emergency Health Services employees working in Sakarya Province and to investigate the mediating role of workload in this relationship. The study population consists of healthcare workers employed at the Sakarya Provincial Ambulance Service, with a sample size of 240 participants. A questionnaire was utilized to collect data, which included participants' socio-demographic characteristics and three different scales: the Work Engagement Scale, the Individual Workload Perception Scale, and the Quality of Work Life Scale. Descriptive statistical methods, correlation analysis, and Process macro regression analysis were applied to analyze the data. According to the findings, there are significant positive relationships between work engagement, workload, and quality of work life among employees. Additionally, it was determined that work engagement has a positive effect on the quality of work life, with workload playing a positive mediating role in this effect. In conclusion, the study suggests that work engagement can mitigate the adverse effects of workload, thereby improving employee performance, job satisfaction, and overall quality of life.