BURNOUT IN HEALTH INSTITUTIONS: RESEARCH IN A PUBLIC HOSPITAL

Abstract

To those who seek help for their health; A work environment without burnout is of great importance in order to provide careful service, to work with zero error, to achieve the goals of quality service, high efficiency and patient satisfaction. The purpose of the modern system approach; It means a health worker who is satisfied, happy, who loves his job and is satisfied, highly motivated, not tired of his job, ie not exhausted. In this context, it is necessary to emphasize the importance of burnout in the field of health and for healthcare workers and to draw attention to its sensitivity. The risk of burnout is higher than many occupational groups, as a result of the one-to-one work of healthcare professionals with high-expectancy patients and their relatives. The aim of this study is to emphasize the effects of burnout in healthcare professionals on healthcare personnel. The burnout status of 378 physicians, nurses, senior managers, midlevel managers and healthcare professionals working in Public Hospital was evaluated in terms of demographic and general characteristics. The general burnout score of 2.33 shows that the participants have moderate burnout in terms of "sometimes". For the sampling; burnout sub-dimension was higher than depersonalization and competence subdimensions. Burnout does not differ significantly in terms of gender and marital status. A significant difference was found in terms of age, child status, number of children, education level, service time, duty status, and the department they work in. In addition, the depletion sub-dimension positively affected the depersonalization sub-dimension by 71.8% and the depersonalization sub-dimension positively by 16.0%. The burnout sub-dimension did not affect the competence sub-dimension statistically significantly.