An Analytical Insight into the Information and Quality Based Management Processes at Higher Education Institutions: Liverpool John Mooress University Case Study

Abstract

In the Information Age in which we exist, quality management practices should be the norm rather than the exception in all higher education institutions. Quality management in universities ensures that students are attracted, additional income is secured and that the reputation of the institution is enhanced. However this success can only be achieved through effective partnerships. The aim of this study is examine Liverpool John Mooress University, UK as a case study of a higher education institution that has successfully implemented and continues to implement quality management practices within a changing international arena. Liverpool John Mooress University was the EFQM prize winner in 2008 and this study is based on field work carried out at the university witnessing first-hand the implementation of business excellence practices across the organization with particular reference to academic services. This article examines in detail the business excellence practices at Liverpool John Mooress University with a view to recommendations for implementability in Turkish universities.