Hospital Managers' Opinions About Performance Measurement in Their Registered Hospitals: Antalya Sample

Abstract

There is no one measurement can show the hospital performance with details because of the measurement of hospital performance is multi-dimensional concept and structure. Hospital performance is classified into four group as usage indicators, performance dimensions indicators, financial indicators and resource basic indicators. The aim of this study is to determine the hospital managers? views about quality, hospital, cost and financial performance in hospital. With this aim a survey was implemented to chief physician, deputy chief physician, hospital director and deputy director in 14 public hospitals and a university hospital are founded in Antalya. Study?s survey consist of 20 questions and 4 dimensions that are cost, hospital, financial and quality dimensions. Managers are in public hospitals have top average of quality dimension and managers are in university hospital have top average of hospital performance. Besides, managers are the other health staff consider important the performance than the other managers.